Frequently Asked Questions –
Bond Cleaning & Repairs Melbourne
bond back with East2West Property Maintenance.
1. What’s included in your bond cleaning service?
Oven (inside and out), walls and skirting boards, light switches and power points, windows and tracks, carpets and floors, bathrooms (shower, toilet, vanity), kitchen cupboards inside and out – basically everything a property manager checks.
2. Do you really guarantee bond back?
Yes. If the agent or landlord finds something we missed, tell us within 48 hours of the inspection. We’ll come back and fix it at no extra cost. We’ve only had to do this a handful of times – but the guarantee is there.
3. How soon can you come?
Usually within 2 to 3 days. If you need same‑day or next‑day, call us directly. We keep slots open for urgent end‑of‑lease jobs, especially at month end.
4. Do I need to be there when you work?
No. We can get keys from the agent, a neighbour, or a lockbox. Just let us know what works. We’ll send you before and after photos so you can see the job is done
5. Do you do same‑day service?
6. How much does bond cleaning cost?
It depends on property size and condition. Rough guide: 1 bed/1 bath $220–$280, 2 bed/1 bath $290–$360, 2 bed/2 bath $340–$420, 3 bed/2 bath $390–$490. We give a fixed price before you book – no surprises.
7. Do you clean carpets?
Standard bond clean includes vacuum. Steam cleaning is an add‑on. Most agents require carpet steam cleaning – ask your property manager. We can do it for you.
8. What areas of Melbourne do you cover?
CBD, South Yarra, Richmond, Fitzroy, Brunswick, Carlton, St Kilda, Footscray, Hawthorn, Preston – plus most other metro suburbs. If you’re not sure, just ask.
9. Can you fix holes in walls?
Yes, up to about 10cm. Nail holes, small dents, minor damage. For larger holes we can recommend a plasterer.
10. Do you colour match paint for touchups?
Yes. You don’t need to know the paint brand or colour name. We match it on site. If you have leftover paint from the original job, that helps – but not required.
11. Will you be able to match my bathroom silicone colour?
We carry clear, white and off‑white. Most Melbourne apartments use white or clear. For custom colours, we can try – but it’s rarely needed.
12. How long does new silicone take to dry?
Surface dry in 1‑2 hours. Fully cured in 24 hours. We’ll tell you not to get it wet until it’s ready.
13. Can you fix a broken door lock?
We fix standard deadlocks, latches, handles and hinges. For high‑security locks or rekeying, we recommend a licensed locksmith – we’ll tell you honestly.
aning, just painting, just a door repair — whatever you need. Most customers book a combination, but there’s no minimum or forced bundle.
14. Do you repair chipped tiles?
Yes, if you have a matching spare tile. We replace chipped or cracked tiles. If no spare exists, we help find a close match. We’re upfront if it can’t be matched perfectly.
15. How long does grout take to dry after regrouting?
24 hours before heavy foot traffic. 48‑72 hours before getting wet in a shower.
16. Do you offer discounts for booking multiple services?
Yes. Bundled services save you money. For example, painting touchups with bond cleaning – 20% off. Door repairs with cleaning – $20 off. Silicone with cleaning – $50 off.
17. How do I get a free quote?
Fill in the form on our website or call us. We’ll ask for your property address, move‑out date and which services you need. We reply within 1 hour with a fixed price.
18. What payment methods do you accept?
Bank transfer, credit card, PayPal and cash on the day. A deposit may be required for large jobs.
19. Are you insured?
Yes. We have public liability insurance. All team members are police checked.
20. What if the property manager still deducts from my bond after you’ve done the work?
If the deduction is because of something we missed, we’ll cover the cost (up to the amount we were contracted for). If it’s something outside our scope (e.g., pre‑existing damage, fair wear and tear), that’s between you and the agent. We’ll always be honest about what we can and can’t fix.
